I bring value with passion, knowledge and analysis, I build process improvement with strategic vision and customer focus. Proven track record in retail, fashion, food, pets, wine, online stores and digitization of projects, customer service, efullfiltment, Omnichannel, Digital DNA, success.

My career is a story of personal challenge outside the comfort zone, continuous learning, constant work and passion for what I do and respect for others.

 Logistics coordinator and online warehouse at Kiwoko, organizing the efullfiltment projects of the leading pet chain.

 Transportation manager and customer service coordinator at eShop Ventures, online shops as Mamuky.com, Mimub.com and elarmariodelatele.com then we were the Spanish Amazon.

 Responsible for Customer Service at the launch of Tudespensa.com, deciding in the future of a pioneering online supermarket.

 I have also worked for Samsung.es, Movistar.es and DHL.es managing from inhouse to offshore customer service teams and processes call center, after sales and technical assistance.

My experience with clients, logistics and my knowledge of systems and processes are a key value to know how to manage and have clear milestones to solve in each project at global level, creating the appropriate integrations between equipment and systems.

 Integration of systems, ERP, CMS and EDI exchanges.

 Metrics and monitoring of indicators KPI.

 Analysis, coordination of resources and decision-making.

 Ecommerce Management, web analytics, SEM, SEO

Great team player, I am always available who needs me, I give great value to my participation in any project, contributing ideas and understanding the difficulties of other areas. Let me improve any process however simple.

Comments I have received from colleagues and bosses:

"You saved me hours of work, marry me!”

"You have taught us many things."

"It was so clear that I did not need to ask you anything."

CORE COMPETENCES

 Processes Organisation.

 Strategic Planning.

 Reporting and Dashboard.

 Negotiation with 3PL service providers.

 Revenue Enhancement.

 CRM.

 Transversal processes.

 ERP development.

 3PL Integrations.

 Supply Chain Management.

 Call Center Management.

 Team Leadership.

 Ecommerce B2C Operations.

 Digital Marketing, SEM, SEO.

 Omnichannel projects.

 Cu