Customer Success, Sustainable Energy, and Startups in Washington, DC
Brandon is an experienced leader, speaker and mentor who is happiest when he's helping others. By focusing on the desired outcome of every customer, his team has retained 95% of the company's recurring revenue and achieved a satisfaction score (NPS) of +68.
In the past year Brandon transformed Customer Success from a cost center into a revenue engine, generating more than 60% of annual revenues from existing customers.
He is a mentor for the global incubator and seed fund 1776, where he advises entrepreneurs on go-to-market strategy, customer acquisition and customer success.
In his free time Brandon enjoys playing soccer and hanging out at the local drum circle.