Director in Sydney, Australia
As the Director of Technology for hotels, I've worked with hundreds of hotels to help them with their in-room technology which in turn improved their guest's in-room experience. In the last few years I've helped them to increase guest satisfaction, strengthen guest loyalty and encourage repeat bookings as well as win awards such as the best city hotel in Australasia.
I began my hospitality career over twenty five years ago working in 5 star hotels whilst completing my Bachelor of Business in Hotel Management. I have held various management positions within 5 star hotels, worked as a consultant in both hotel feasibility and technology with Horwath & Horwath and have an extensive background in hotel technology having started as an Installer/trainer and working my way to General Manager for a hotel computer system supplier and Global Marketing and Product Manager for one of the world’s first and largest Guest Broadband providers. I then formed my own company Technology 4 Hotels to service the industry I love with the level of service plus both product and hospitality knowledge that the hoteliers of today deserve.
Technology 4 Hotels is focused on working directly with hoteliers to help them meet changing guest needs, allowing them to differentiate themselves and to ensure their guests have a great stay and remember their hotel for all the right reasons.
I have a great passion for all things hotels, but in particular technology and speak regularly on guest room technology. I also love to help and educate others and regularly conduct free guest room technology audits for hotels.
If you would like to learn how to improve your guests in-room experience, please feel free to contact me.
Specialties: Hotel Guest Room Technology, Product Management and Marketing, Identifying and developing market potential for new products or services.