Consultant in Armagh, United Kingdom
I like helping people use technology for business result. A long and winding road has led me to working on usability and customer centric design
I am expert in the Top Tasks framework, working with Gerry McGovern for 15 years. Latterly I have been leading usability measurement projects using the Top Tasks framework. My background is in business analysis and project management. I am a qualified business coach and I bring a strong customer focus to every project I work on.
Recent projects have been about researching measuring and improving usability of large websites and creating metrics for website management that web teams and management understand and believe in; working with subject matter experts and web specialists to improve on-line workflows.
Recent clients include : Toyota Europe, Natural Resources Wales, Health Service Executive Ireland, Cisco Services Boots Stores (Intranet redesign), Federal Reserve Board (US), European Union.
Previous assignment with: Rolls Royce, HSBC, BBC, NHS Choices, Atlas Copco, The Department for Environment (UK), Food and Rural Affairs (UK), Enterprise Ireland, Scottish Enterprise Agency.
Specialities: Usability research, Top Task Framework, business analysis, website measurement and improvement, project management