I work as a Manager in the Customer Experience Practice at Lenati in Seattle. I work with clients to design, create and sustain differentiated experience - for customers, employees, and shareholders.
Focused on the Integration and Implementation of Customer Experience as key strategic imperative across the enterprise.
I am focused on customer research, persona design, journey mapping, customer effort assessment, and service design.
I work with clients on Customer Experience projects across a broad range of industries: Information Technology, Financial Services, Banking, Insurance, Health Care, and Retail/eCommerce.
NPS Program & NPS Economics Training Certified
CCXP Certified by CXPA