"I pride myself in addressing not just the immediate problem, but in creating solutions to address the underlying technical issue at hand"

As a highly-motivated, bilingual technical professional offering more than 10 years of comprehensive technical and leadership experience in technical support, project management, and business and IT solutions, within the telecommunications space I am now ready to seek new opportunities and challenges.

I have a demonstrated track record of success in similar positions. I am capable of working with senior management and IT to gather requirements for new functionality and providing leadership through all aspects of project planning, requirements definition, development, and implementation. I am a proven leader that has been consistently recognized for substantial process improvements and a goal-oriented strategic business partner able to clearly understand problems and find positive solutions through the utilization of troubleshooting, critical thinking, teamwork, and communication. I have a keen eye for detail and a proven analytic capacity for improving data and process integrity.

Listed below is just a sampling of contributions representing the value I can offer:

• Conducted successful contract for research, technical writing, development, design, implementation, monitoring, and ongoing administration and support of Nortel, Avaya VoIP phone infrastructure, including on-site systems and remote access

• Responsible for ensuring effective day-to-day IT operations, including identifying required work, reducing reactive time spent, minimizing disruptions or errors, and executing recurring tasks smoothly and efficiently

• Utilized extensive telecommunications network and programming expertise to provide high-level support, troubleshooting, and strategic planning for telecom equipment supplier with clients including Bell, Telus, and AT&T

• Provided VoIP support for carriers including Avaya/Nortel technologies working with voice and data network architectures, principles, and requirements