Hi, I’m Cassandra Ingrassia—a remote customer service pro with a knack for turning even the trickiest inquiries into smooth, satisfying experiences. With a background in executive support and a heart for hospitality and healthcare, I bring precision, empathy, and a calm voice to every interaction. Whether I’m resolving a booking glitch or guiding someone through a complex process, I’m all about making people feel heard, helped, and happy.

When I’m not behind the screen, I’m usually listening to good music, reading something inspiring, or spending time with friends and family in nature. I believe service should feel personal, and professionalism should never be cold. Let’s connect—I’m here to help.