Catherine Brown

I am a soon-to-be graduate of Loyola University Maryland, majoring in public relations and digital media. After graduation, I intend to pursue a career with a Major League Baseball franchise. A passionate fan and near-professional chauffeur, I spend the majority of my time watching sports or driving to Philadelphia to intern for the Phillies.

Over the past four years, I have worked in sales and fan services for three different baseball teams: the Reading Fightin Phils, the Philadelphia Phillies, and the Baltimore Orioles. In my positions with the Phillies and Orioles, I served as a customer service representative in their phone centers answering 50-100 phone calls daily, responding to general inquiries, and selling tickets and game day accessories through ProVenue ticketing system. With the Orioles, I worked game days in the box office selling tickets and completing exchanges for the fans. For the Phillies, my tasks varied between distributing media passes, hosting ballpark tours, assisting with wedding and special events, and selling 50/50 raffle tickets on the concourse during games.

Having worked for both big and small market teams, I have experienced different levels of fan engagement and indifference. Working for the Orioles, I saw a team in the playoff picture and dealt with fans who were excited to come to the park. With the Phillies, I saw a team transition from selling out every game to having availability for almost every game. Both situations presented unique challenges and problems in customer service, whether it was accommodating fans with limited availability for make goods or answering to fans who did not want to make the investment to watch underperforming baseball.