Chatbots and AI in Travel Agencies

Chatbots have this year quite the topic of conversation. 2020 is the year of the chatbot and artificial intelligence. The travel industry is anxiously trying to find their place in this new channel. From KLM on Messenger to the Kayak on Slack, brands in the travel industry are experimenting with chatbot. And it makes sense: travellers prefer the immediacy of travel messaging and self-service. Suppliers prefer to save money on a small number of call center agents.

A travel bot should not be limited only to provide airport and flight information. They should also inspire potential travelers and can even allow them to book quickly. The possibility of personalized recommendations or user based destination preferences would be very interesting information to be given to the travelers.