Chresencia Alicea

Commitment,dedication, imagination and the desire to excel have always been Chresencia’sstrong points. She obtained a Masters degree in Human Resources. Certificationsin Six Sigma, Project Management and Business Intelligence through Villanova,The University of Notre Dame, and The University of San Francisco. Chresenciais presently working on a double doctorate in Human Services and Counseling atCapella and Walden University. Chresencia is a member of the AmericanPsychological Association, The National Society of Hispanic MBAs, The NationalAssociation of Professional Women, and was recently inducted in the Golden KeyInternational Honor Society.

Chresencia beganher career with Verizon Communications in 1987 as an operator. Being a problemsolver, Chresencia created a program called “Pay it Forward” which, like themovie, helped others that may need assistance. Chresencia developed thisprogram in which Representatives that were strong in one area helped co-workersdevelop skills to enhance their overall performance. The representative thatwas assisted in turn helped another representative in the same manner. Thisinitiative proved to be such a big success; it was cascaded to other divisionsand was featured in the division’s newsletter. The desire to achieve has been aconstant factor in Chresencia’s life. Because of her desire be a majorcontributor to the optimal effectiveness of her present job, there have beenmeasurable implementations that she initiated in various other positions heldwithin the company. Other initiatives that Chresencia implemented weremotivational and morale implementations such as obtaining needed tools for hertechnicians. These items facilitated their jobs and served as a reduction intime, which increased company revenue.

Chresencia alsoserved as a National Historian for an employee resource group within Verizon,her present employer. In this position, She developed a national database,which housed all historical documents for the last twenty-eight years.Chresencia also co-wrote a history book for CITE, the group. CITE stands forThe Consortium of Information and Telecommunications Executives. This bookdocumented the history of the organization, which served as an advocacy groupfor African American Verizon employees. The dedication to writingthis book spanned over two years. The final product included interviews of thefounding members, hurdles that were overcome and significant plateaus that theorganization reached. Chresencia also serves as th