Christopher McQueen

As a user researcher at heart with a love for all things design and tech, I create engaging and usable experiences across web, intranet, kiosks, and mobile devices.

My experience covers all aspects of the UX lifecycle:

• Leading in-person and remote user research projects with international clients through contextual inquiry methods; ethnographic research, semi-structured interviews and observational studies.
• Planning scopes of work within ‘Lean’ and ‘Agile’ contexts.
• Facilitating workshops to analyse and synthesise research into meaningful product requirements, user journeys and personas.
• Designing prototypes in Adobe CS, Axure RP, and Omnigraffle.
• Supporting development teams throughout implementation, facilitating feature prioritization and concept and usability studies.
• Measuring success, tracking feedback and optimization.
• Evangelizing UX to stakeholders and training product managers in user research techniques.

I've worked with a wide range of e-commerce, gaming, e-learning and transport clients. Currently I work within the finance sector, specialising in the UX of transactional banking applications.