Christopher Short

Objective
Seeking a rewarding and long term position as a Service Team Member of a growing Automotive Service Department

Skills
Reynolds & Reynolds (ERA), UCS, Word, Excel, Power Point, Photoshop, Illustrator, Acrobat, Computer Science Major

Brands
Nissan, Infiniti, Honda, Acura, Mazda, Hyundai

2002-2004

Service Advisor at Open Road Acura in Wayne NJ. I worked on an individual basis with customers coming in to have repairs and maintenance performed on their vehicles. Responsibilities included the writing up of customers, communication and relay of information between the parts department, technicians, and service manager, heavy emphasis on customer satisfaction and profit increase, warranty input, vender communication, loaner car handling, and clerical organization. Trained to use the Reynolds and Reynolds ERA system, complete office collection of programs, and the Honda/Acura Warranty system, maintained a 91% or better customer satisfaction score average and 4 times claimed one of the 10 “Top gun” spots for customer satisfaction in the Region.

2004-2006

Promoted to Assistant Service Manager at Open Road Acura and given further responsibilities beyond what is noted above including, routing work, payroll, warranty administration, training, supervising vender transactions, authorizing warranty repairs, problem solving customer issues, 45 unit loaner car fleet tracking, and team managing valets, service advisors, technicians and parts department employees.

2006-2011

Promoted to Service Manager at a newly opened Ryan Automotive dealership Open Road Nissan in Morristown NJ, and given further responsibilities beyond what is noted above including, hiring and termination of employees, authorizing new vendors, sending service and parts staff for training, setting in place policies and procedures to better the department and dealerships profit and satisfaction scores as a team, creation of services and pricing guides, warranty schedule and open repair order tracking, employee scheduling and payroll, I learned the warranty policies and procedures of the Nissan Warranty system, communication with the District Service Manager and hold bi-weekly meetings with corporate and local staff.

2007-2011

Promoted to Service Director of an additional newly opened Ryan Automotive dealership, Open Road Mazda in Morristown NJ, while still maintaining full control and the title of Servic