Ciana Abdollahian

Innovative and diverse customer reference expert proficient at improving processes and increasing productivity. Promoted from owning the process to develop customer success stories to co-managing the customer advocacy program in under three years. Revamped customer success stories based on current industry trends and internal research to increase their effectiveness as sales tools. Assisted in setting up several hundred reference activities that influenced over 53 million dollars of revenue in 2011. Adept at designing and implementing changes in processes to improve overall performance. Confident with customer and executive interactions, and able to comfortably navigate all of levels of an organization. Able to make decisions independently and quickly while maintaining keen attention to detail and thriving in fast-paced environments.