Cihan Çakmak

I am looking to serve a business and organization with my four years experience across two published titles working in numerous capacities and roles in the MMO and online game industry. I am often looked upon by others as a charismatic leader who understands and educates on the needs of a business and organization, tirelessly working with others to bridge divides, achieve common goals, and create a service minded organization.

I have a proven history of establishing, building, and managing multiple successful suites of MMO teams, business processes, services and teams across the globes. I am also experienced in the various aspects of running online services:

Project planning - Organizational strategy - Budgeting - Conflict resolution - Business intelligence, metrics, and key performance indicators - Leadership - Business process outsourcing - Man management - Workforce training and education - Understanding legal issues in the online space, particularly trademark and copyright - Platform design - Customer support - Quality assurance testing - CRM and knowledge base administration - Community management and social media - Fraud analysis and prevention - Recruiting and hiring talent - Beta test management - Virtual team management

Specialties:♦ Experienced in the intricacies of building and running MMO service organizations: Community, Customer Support, Testing, Marketing, Production, Platform, Fraud
♦ Extremely relationship-focused with a mix of technical awareness and interpersonal skills
♦ Expert in assessing ways to improve the user experience
♦ Understands the profile and psychology of online players and the workplace environment
♦ Works to create a data-driven, service-minded, results-oriented culture