Claire Flanagan is Jive Software's Director, Business Value Strategy providing pre-sales strategic advice to executives and practitioners on how to build business value cases for their internal and external social business initiatives. Previously, she was CSC's Director of Enterprise Social Business Collaboration and Communities Strategy. She has over 20 years experience in information design, electronic communications, collaboration applications and knowledge management. She led CSC's industry award winning social business collaboration implementation currently enjoying a 98% adoption rate. She also recently oversaw the implementation of CSC's public-facing social business platform, extending social collaboration capabilities to CSC's eco-system of customers, partners and prospects. Claire speaks regularly at industry conferences about social business and has received numerous awards along the way such as Jive Software's Community Adoption Award, The 2.0 Adoption Council's Internal Evangelist of the Year Award (2009) and Jive's Champion Award (2010). She is a charter member of The Social Business Council, board member for the Community BackChannel and member of The Community Roundtable. Background photo courtesy of Alex Dunne under CC