conflict training

Workplaces should be safe environments, and no one should have to deal with bullying, harassment or violence. But unfortunately, many people face these risks while doing their job. In 2019/20, there were 688,000 incidents of workplace violence in England and Wales, with 307,000 adults experiencing violence at work.

Employers are legally required to put measure in place to protect employees from conflict and workplace violence. Employers must train employees in how to recognise, prevent and report incidents so they know how to protect themselves. Conflict training plays a vital role in helping control the risk of violence in the workplace.

Conflict can occur in any workplace, but workers in sectors such as hospitality and retail, which deal directly with members of the public, are particularly at risk.

As well as the physical and mental impact on the employees affected, conflict and violence can result in low employee morale, increased employee absenteeism, high insurance costs and expensive compensation payments. In extreme cases, workplace conflict can lead to employees being seriously harmed or killed. Employers shouldn’t leave conflict management in the workplace to chance.