Contact 121

Contact 121’s comprehensive Inbound services include both dedicated and shared (‘blended’) arrangements. Our Inbound dedicated seating services often involve complex call handling defined by the number of processes and applications used in a typical customer interaction and therefore almost always make use of effective integrated CRM-based solutions. These solutions involve the use of Customer Relationship Management (CRM) software, which help agents to access correct and critical information in real-time to improve overall customer experience and therefore provide high quality customer service.

Our Inbound shared (‘blended’) seating services are most often used for overflow and for managing low and erratic volumes of inbound calls and are offered universally across all industries. They can be beneficial in that they provide a low-commitment entry for clients.