Venezuelan, problem-solver, daring, Quality Service enthusiast. Focused on supporting everyone around me in every possible way. Teaching English for over 12 years and learning new things everyday.

A proud follower of Ron Kaufman's beliefs in Service, I've set myself to improve processes and policies towards the best experience for the customer, whoever that is. Although it is a task very hard to complete in a country where rules and regulations are the last to be considered, it is one that I take as my hardest challenge yet.