Cynthia OConnell

www.cynthiaoconnell.com

Cynthia OConnell

www.cynthiaoconnell.com

Cynthia OConnell is a positive passionate hands on leader, an innovative thinker with broad based expertise in operations, finance and business development, with a proven ability to develop strategies that grow the bottom line.

Experienced in 4 & 5 star luxury, boutique hotels, private estates, condo and boutique cruise ships.
Throughout her career she has developed innovative strategies that offer service beyond customers' expectations this has lead to a number of Tripadvisor Awards.

★ EXPERTISE ★

► STRATEGIC BUSINESS PLANNING: policy development, brand development, relationship management, repositioning, change management, pricing and profitability, openings, turnarounds, renovations, contract negotiations and emergency planning.

► BUSINESS DEVELOPMENT: market analysis and research, relationship building, developing strategic partnerships, generating and assessing new business opportunities, developing annual marketing plans, website development, and 2.0 Social Media management.

► FINANCIAL MANAGMENT: budgeting and forecasting, P&L analysis, revenue management, benefits/payroll, cost control and inventory control measures to ensure business profitability.

► OPERATIONS: developing systems and procedures to ensure consistent delivery of 5 star service, housekeeping and maintenance standards, F&B expertise and quality control.

► HUMAN RESOURCES: hiring, training and mentoring diverse multi cultural staffs, Developing HR plans and employee policies, corporate organizational charts and employee recognition programs that consistently result in high caliber teams.

★ KEY ACCOMPLISHMENTS ★

Designed a hotel cell phone system that saves over $30,000US in land line equiptment now used by 100s of hotels throughout Caribbean
3 clients received a TripAdvisor.com awards during my contact period
Directed the successful opening of 4 resorts
Achieved 100% occupancy with a $37,000 marketing budget (The Tuscany)

  • Work
    • Hotel General Manager
  • Education
    • Cornell University
    • Dalhousie University
    • Saint Mary's University