Chief Customer Officer & Post-Sales Operating Partner | B2B SaaS

I help CEOs, CROs, CCOs and investors turn post-sales into a predictable growth engine — from onboarding to renewal and expansion.

With 20+ years in B2B software and SaaS, I work across Customer Success, Customer Operations and Professional Services to secure retention, grow expansion, and make post-sales more productive and predictable.

Track record:
✓ 110%+ NRR
✓ 50% growth through Sales–Customer Success alignment
✓ 85%+ customer satisfaction
✓ 20% operational productivity gains

I step in as a Chief Customer Officer, Post-Sales Operating Partner or advisor, combining business and technical leadership across organisation, processes, data, tools and operating rhythms.