Chief Customer Officer | Customer Success | Cross-functional leadership | Revenue Growth | Upsell, cross-sell | Operations | Paris, France | SaaS B2B Expert

Available immediately

My Linkedin:https://www.linkedin.com/in/damienduval

Too many Customer Success teams remain in "support mode" when they could be driving retention and expansion.

After an MSc. in Computer Science and an MBA in Strategy & Operations Management, I've led Customer Success teams in SaaS B2B startups and scale-ups with teams across France and internationally.

My approach:
→ Structure and lead your Customer Success teams with concrete rituals and KPIS.
→ Transform your CS into an engine for predictable and scalable revenue.
→ Align CS, Product, and Sales to maximize customer lifetime value.

Key figures:
✓ +110% Net Revenue Retention across various SaaS B2B markets
✓ +50% growth through CS/Sales alignment
✓ +85% customer satisfaction maintained during rapid scaling phases
✓ +20% productivity through process optimization

Customer Success is not a cost center; it's your most predictable growth engine.

You create sustainable and profitable growth by structuring your CS teams and optimizing key customer touchpoints.

Looking to (re)structure your Customer Success team?

I am available for:
➡ Strategic missions (CRO, COO, CSO)
➡ Part-time projects to structure your CS

📩 Contact me directly on LinkedIn or schedule a call here: https://calendly.com/damien-duval