Dan Aaron Peña

Hey there, I’m Dan Aaron. I’m a Senior Customer Support Specialist living in Metro Manila, Philippines. I am a fan of technology, music, and coffee. I’m also interested in travel and cats.

As a Senior Support Specialist at Convoso, I provide omnichannel technical and customer support to B2B clients using the VoIP SaaS software dialer.

I excel at solving and troubleshooting complex technical issues, as well as communicating with customers to understand their needs and provide tailored solutions. I have successfully handled escalated cases and improved customer satisfaction and retention.
I have improved customer longevity and satisfaction by providing consistent follow-up and monitoring software behavior for clients. I have also contributed to the growth and development of my team by covering shifts, conducting daily tests, modernizing our way of software testing, and coaching and training others. I am passionate about helping people and delivering exceptional service.

I am always eager to learn new trends and best practices in the SaaS industry and apply them to my work.