Daniel Ferreira
Sales and Conversational Care in São Paulo, Brazil
Technology Professional with 15+ year of experience in multidisciplinar teams in the following areas: Project Management / Marketing / Sales / Channels.
Main achievements, but not limited to: improving operational efficiency, helping customers to digitally transform their business, generating demand through marketing campaigns.
Responsibilities for both customers satisfaction as well as revenue attainment, business orchestration and net new customers adds.
Specialties:
• 15+ years on Project / Program / Product Management / Sales / Marketing disciplines.
• Mitigated 20+ non-compliance errors and created best-practices manual.
• Implemented Operations Excellence Framework = 20% efficiency improvement.
• Maintained control of a 2MM USD budged.
• Managed several projects concurrently = 20% customer satisfaction increase in one year.
• Engaged new customers audience = 200% growth in one year.
• Reformulated Forums program = 90% answer rate.
• Doubled community contributors in 2 years.
CALL TO ACTION:
❖ Seeking a true contributor who goes beyond what’s required to exceed project goals?
CONTACT ME!!