Danish Shah

I don’t completely agree that every company prefers HR with experience in International call center. It may be - The recruitment firms, for Consultant job.

Recruitment firms are in a rat race here. To give a better picture, when companies hire search firms, they hire more than 2 or 3 search firms. When a position comes up, they give it to these firms and - all of them send profiles/candidates to be interviewed for. The Search firm that sent the right candidate, will get the hire price (may be aqt 8.33% or 12% ) of the candidates CTC (I assume you are a fresher - hence a detailed explanation)

So if you see here, if these search firms have to survive, they need aggressive people, with good communication skills.
Now in an international Call center - Aggressiveness and Language is essential for survival. You have targets set there, so the candidate is used to such pressure, and also, knows to maintain good standards while communicating.

I worked in a BPO initially (but in a Recruitment process) for Fortune 100 companies and represented major global giants. You know - it was mostly confidential searches like VP - Technical / Practice Director / etc. So you get to talk to senior people in the industry..After major goof ups, we get to learn the proper etiquette, and their culture.
And in such places, you don’t talk only to people in the US, but also...in UK, Australia..and I must say - talking to Canadians is the best experience one can have!
And the focus is not one industry - its vast - Parma, IT, Gaming, Banking, Oil & Gas...
and I must say, the training one receives from good companies, is really good and proves to be useful.

So you see, for a recruitment firm, they look at meeting the immediate requirement, and what they mean by International Call Center experience is - Aggressiveness, Ability to work under pressure, and excellent communication skills.

But I would not say everyone with a call center experience suits an HR job...neither all HRs would suit a call center job. It’s just - a preference set by that company.