Darrel Hayner

While wearing many hats, I work to solve problems across the organization. This involves EDI, CRM, the new website, and other internal- and external-facing projects.

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Manager CRM, EDI, Data Integrity

Parts Now/LMI Solutions

July 2014 – Present (1 year 9 months) Port Charlotte, Florida

• Ground-up implementation of SugarCRM

• Continuous customization, including reporting, dashboards, workflows, marketing automation, 3rd-party solution implementation, programming additions, server and database management.

• Migrated SugarCRM instance to new SuiteCRM to provide more tools, reporting, usability, system-wide improvements.

• Develop narrated video training of CRM and company-wide written instructional info, along with hosted webinars for internal training.

• Implementation and administration of marketing automation tool within CRM (Inbox25)

• Manage relationships with EDI integration partner and customers.

• Write and enforce product data policy, with input from key business teams. Developed validation template with KPIs.

• Oversee and assist with managing product data on 40k+ skus, and promotions.

• Adept with all common MS Office products, particularly Excel.

• Familiar with Oracle SQL, MySQL, PHP, IIS, WAMP, Windows Server 2008

• Worked 100% remotely in a home office setting since 2008.

National Accounts Executive

Parts Now LLC

August 1998 – July 2011 (13 years)

Manage and grow some of the company's largest accounts, including our first EDI customer. Work with customers and our field reps in the office and at customer locations to understand and exceed customer needs.

Account Rep.

Gartner

August 1997 – August 1998 (1 year 1 month)

First hired Account Rep for Gartner's Emerging Markets Organization startup in Fort Myers, FL. Sold consulting services into medium-sized accounts, growing existing business and writing new contracts. Thoroughly trained in interpersonal skills, relationship selling.