Darrin Kay

High energy, results oriented technology services professional with almost 20 years of leadership, project management, business analysis and team building experience. Hands on leader with strong presentation and strategic skills; extensive experience operating in challenging markets with rapidly changing priorities. Demonstrated ability to build and maintain relationships at the executive level and facilitate communications across business and technical teams to identify and deliver solutions. Expertise in building new teams to support a rapidly growing development organization. Proven track record of improving customer satisfaction and decreasing risk.

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Areas of excellence:

Process Improvement · Project Management · Application Development · Client Relations · Implementation

Requirements Gathering · Consulting · Relationship Management · Policy/Procedure Development

Strategic Planning · Training & Development · Systems Installation · Program Management

ITIL v3 (Foundation for Service Management) · Active Security Clearance

Microsoft Technology Specialist: WSS 3.0 and MOSS 2007 Configuration Certified

Major Languages : ColdFusion · Flex · AS3 · MS SQL · ASP.Net

PROFESSIONAL HISTORY

General Dynamics Information Technology, SHAPE, Belgium·April 2015 – Present

A top tier integrator of mission-critical IT systems.

Technical Operations Managerat NATO Special Operations Headquarters (NSHQ)

The Technical Operations manager reports to the Site lead and customer points of contacts while supervising the day-to-day activities of the Technical Operations Team (Systems, Knowledge Management, Software Engineering, Networks and Service Desk teams), across multiple networks. This position works closely project management team, to ensure resources are available to meet time lines. Implements and drives the Technical Operations strategy and manages infrastructure projects globally. Works directly with the customer to manage exception, collect requirements, and report progress.

  • Introduced a metrics program that led to a 20% improvement in response time to customer requests
  • Manage over 45 IT professionals with various skill sets.
  • Implemented the use of high performance teams (HPTs) to complete projects in shorter time frames, and lower cost.
  • Improved communications between teams, to allow all