Darryl Nixon
Quality Leader and Director of Quality in Fort Mill, SC
Greetings, my name is Darryl Nixon! I have over 20 years of experience leading and building high performing Quality Assurance Teams across multiple industries including (Fintech, Healthcare, B2B and Subscription Based Service/Sales Models).
I have a career track record of leading highly functional QA Teams that use data driven insights to yield improved CSAT, reduce risk and improve Lifetime Value for Customers.
I've also built QA Teams leveraging AI, Speech Analytics and Machine Learning to expand the scope of Quality Assurance beyond sample audits by delivering predictive CSAT models, Sentiment analysis and CX analytics for 100% of customer interactions.