David Anderson

1701 Wildflower CT

Puyallup, WA 98374

(360) 207-5785

EXECUTIVE SUMMARY

Technology is my passion. I built my first computer at the age of 10, a x386, and never stopped building. Looking at my resume, you will see that my previous employers thought highly of me thus giving me many responsibilities. I was entrusted with multiple job titles including being solely responsible for keeping SIPRNet online for the US Navy and Marine Corps. I gave our users confidence in our product and improved trust by providing efficient and effective results every single day. I am the innovator who finds quick and inexpensive solutions to pressing problems and am always looking to improve my abilities and knowledge, technical and non-technical. Given the opportunity, I will provide to your company and reputation, a highly technical skill-set, an understanding and deep knowledge of today's and future technologies, and the highest utmost respect to all people, so that together, we will provide the best product and customer service seen in this market today.

SKILLS

Microsoft Windows NT/XP/7

Desktop Hardware/Software

Microsoft Server 2003/2008

Laptop Hardware/Software

Exchange Server 2003/2008

Cisco Routers & Switches

Active Directory

Firewalls and Proxies

Unix/Linux

Remedy Ticket System

VMWare virtualization

HP Service Manager 7

CompTIA Security+ Certification

Top Secret Security Clearance

EXPERIENCE

Hewlett Packard Enterprise Services – Bangor Naval Base, Silverdale WA | April 2009 – March 2012

Customer Service Representative (3 years) - for Bangor, Keyport, HRNW and Port Hadlock

Responsibilities

Provide on-site and remote support to over 11,000 customers covering Bangor and Keyport

Perform technical support for an enterprise-network environment including hardware and software for desktops, laptops, printers, digital senders, scanners, mobile devices, and all other equipment provided by HP to the United States Navy and Marine Corps under the NMCI and COSC contract

Manage help desk and MAC request tickets using Remedy and HP Service Manager 7

Maintain and upgrade user accounts and computers remotely using Active Directory and Radia

Accomplishments

Received hig