David Cunningham

To Whom It May Concern:

I bring over 20 years of IT helpdesk and management experience in troubleshooting, maintaining, supporting, and training.

I am capable of mitigating the technical impact of system problems in order to keep the flow of business continuing.

I am a team player and consider my ability to listen, translate and implement ideas from all key people into good solutions, as an asset.

I am fair at meeting timeline expectations and or project deadlines.

The one flaw I have is I will not give up trying to resolve an issue. As such I am working on the ability to bring in outside assistance when the problem is too big for me to solve alone.

I am capable of seeing the big picture.

Project Highlights:

Initiated, planned and coordinated enterprise rollout of Office 365, including cost projections and timeline.

Initiated, planned, and coordinated enterprise printer replacements, including contract negotiations, cost,and timeline.

Leadership:

While at Directv, I was a team lead. I managed 10 technical support agents. We were able to exceed team SLA metrics and mitigate agent rollover.

While at MCI WorldCom, I was a team liaison, responsible for coordinating project goals assigned by management to the Devops team. We were primarily responsible for technical conversion of Unix based information to windows.

Summary:

Superior project management skills

Excellent written and verbal communication skills

Proven ability to influence cross-functional teams without formal authority

Able to travel at least 90% of the time

Ability to lead meetings, present capably, and interact effectively with strong personalities

I am looking for long term commitment, reasonable opportunity and a chance to make a difference.

David Cunningham- 918-804-7172 [email protected]