David Michael Grund

ACHIEVEMENTS
• Launched the first interactive mobile banking service in Russia.
• Implemented award winning retail internet banking for the largest retail bank in Russia.
• Developed the first internet self service system for a global mobile operator.
• Deployed one of the first alternative residential telephony services in less than 6 months.
• Created and implemented a self service channels strategy for a leading Ukrainian bank.
• Set up and managed technical support for a leading e-commerce site in Europe.

SKILLS AND ABILITIES
• Managed projects with team members who worked remotely.
• Excellent leadership and personnel management skills.
• Proven track record of success in challenging environments.
• Responsible, reliable and accountable - ability to instill a clear sense of purpose in others.
• Flexible and adaptable, able to work in ambiguous situations.
• Forward looking with a holistic approach.
• Ability to influence others and move toward a common vision or goal.
• Organized with a natural inclination for working well in stressful and difficult situations.
• Experience with large-scale organizational change efforts.
• Acute business acumen and understanding of key business functions.
• Excellent communication skills, ability to interact with any stakeholder including C level executives.
• Passion for the people and organizations I’ve worked with and the work I’ve done.
• Champion of the customer experience regardless of position, industry or location