Nichelle B., Project+, COBIT5 (GRC), ITIL(ITSM) & LSSGB

I am a highly adaptable professional known for developing high-performing teams, identifying and leveraging individual strengths, and leading by example to deliver value to all stakeholders end-to-end. I possess a strong affinity for identifying waste reduction opportunities in processes, procedures, and policies strategically aligned to improve process efficiency and customer relations. My ability to cultivate raw talent while managing multiple projects; simultaneously earned me the moniker Solution Expert.

Today, I lead initiatives encouraging our fellows to bring their authentic beings into their career journey, increasing a sense of community, recognizing value, and promoting visibility for internal growth opportunities.

Areas of expertise include:

Equity, Diversity, and Inclusion ꟾ Certified Project Manager ꟾ Business Process Management ꟾ Banking and Financial Services ꟾ IT Service Management ꟾ Staff Management ꟾ Leadership Development ꟾ Lean 6-Sigma ꟾ Deductive Analysis ꟾ Quality Assurance ꟾ Enterprise Learning & Development ꟾ Technical Writing

Technical Skills and Social Media Platforms Experience:

Microsoft Office Suite ꟾ Amazon Connect ꟾ LivePerson ꟾ CoreCard ꟾ Feedzai ꟾ Verint ꟾ ADP Advantage ꟾ Pega ꟾ Appian ꟾ Avaya CMS ꟾ Aspect ꟾ Finesse ꟾ CSG ꟾ NICE ꟾ Qfiniti ꟾ Community ꟾ Finacle ꟾ Kronos ꟾ NeuStar SOA ꟾ UltiPro ꟾ Android Platform ꟾ iOS Platform ꟾ Camtasia ꟾ Salesforce ꟾ Piqora ꟾ Radian6 ꟾ Sproutsocial ꟾ Spredfast ꟾ Instagram ꟾ Facebook ꟾ Flickr ꟾ Klout ꟾ LinkedIn ꟾ Pinterest ꟾ Tumblr ꟾ Twitter ꟾ YouTube ꟾ WordPress

I also possess a successful 20-year track record of proven technical, social media analysis, data analytics, and human capital development skills. I consistently demonstrate diplomatic and tactful soft skills with front-line to C-Level professionals.

I am accustomed to handling sensitive and confidential records. I have a demonstrated history of producing accurate and timely reports while meeting stringent guidelines. I am flexible and versatile and can maintain a sense of humor under pressure. My winning personality isn't just a catchphrase. It's who I am.

It makes me poised and competent, with a demonstrated ability to transcend cultural differences easily. I thrive in deadline-driven environments and possess excellent team-building and process-improvement skills.