PEOPLE + TECHNOLOGY + COMMUNICATION

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I am a freelance consultant with a great passion for optimizing your customer service design and setup.

With 20 years of practical experience at companies such as eBay, MisterSpex, N26, and Twilio in the areas of customer service, customer experience, and communication software, but also with humor and creativity, I work with you to improve your customer service experience.

With strong and clear communication, structure, project management and personnel leadership experience, I aim to inspire you to create visions, design strategies, and develop actions to efficiently and successfully implement and bring projects to life.

LET ME SUPPORT YOU WITH

• customer service strategy and planning
• customer service experience design
• customer service tool selection and implementation project support
• Learning and Development for Agents, Teamleaders and Managers
• Training and Coaching concepts for customer service teams
• impulse presentations

You can also book me as a speaker or moderator for your events, conferences or workshops.

Additionally, I am passionately active in the field of climate and environmental protection. In 2021, I founded the initiative "GutesKlima Wismar". Over the past years, I have acquired a good basic knowledge and built a broad network. Due to my clear, positive, and solution-oriented communication, I also support companies as a speaker and moderator at their events.