Diego Negri

Welcome, I’m Diego – a multilingual IT Manager and Network Operations specialist with experience ensuring service continuity for global corporations. I lead global network and service operations in complex, multi‑vendor environments (WAN, LAN, security, UC, call centers), combining hands‑on troubleshooting with data‑driven process improvement and cross‑team coordination.

Fluent in English, Polish, French and Italian, I work comfortably across cultures and time zones, coordinating with diverse stakeholders and vendor teams to keep critical infrastructures reliably available while navigating complex SLA and contract ecosystems.
In global FMCG and biotech corporations, I managed end-to-end network services.
✔️ Achieved 99.7% resolution time for 3 months at 80% higher ticket volume
✔️ Reduced open issues by 70% in 1 week on 600MLN USD project
✔️ Coordinated 5 vendors for incidents/problems across 300+ locations
✔️ Ensured SLA compliance for 55k LAN ports and 35k MS Teams users
✔️ Implemented ITIL change management in global Cisco/Extreme Networks environments
Proof of credibility: I manage infrastructure of 700+ routers, 1900 WiFi APs, 55k LAN ports for JTI (current) and Novozymes global corporate network (24/7). Previously supported Circle K across USA/Canada/Europe (Cisco/Aruba/Viptela).

✔️Languages at professional level: Italian, English, Polish, French; Spanish at A2-B1 level

My experience focuses on ITIL/ITSM service delivery in global FMCG and biotech corporate environments.

mail: [email protected]

LinkedIn: https://www.linkedin.com/in/diegonegri/