Dimitar Balabanov
Small Business Owner and Consultant in Sutton, Québec, Canada
SUMMARY
An IT Access Management Analyst with experience as a member of 2nd tier Identity Management team. Strong analytical background developed in various industries. With experience in Network Administration derived in different Internet Service Provider companies. Able to communicate and directly support clients, solve client’s issues. Resolving tickets in a timely manner.
• Access Management
• Identity Management • Help Desk Analyst
• High volume of resolved issues
PROFESSIONAL EXPERIENCE
Squarebal Design, Montreal, Quebec 2013 - Present
http://www.squarebal.com
Self Employed
Web and Graphic/Company Design
GD COM, Montreal, Quebec 2010 – on call
http://www.gdcom.ca
VoIP Consultant
Configuration, support and operate with customer VoIP accounts. Configuration of client’s profiles, client’s hardware, managing VoIP devices.
• Communication with customers and clarify their exact needs
• Configuration of desk/business Cisco IP phones and different brands/models IP phones
• Configuration of Cisco softphones and different brands/models softphones
• Configuring VoIP Cisco ATA adapters, working and configuration of different VoIP protocols, mainly SIP protocol
• Consult client to choose the appropriate technology for them, help client to find the correct choice for VoIP home and business hardware
• Training for customers to use their IP phones, configuration of client’s web panel
.IDEA/MODIS, Montreal, Quebec 2010 – 2012
(Company made a global closure of its Montreal office with a global LayOff of employees. / Originally known as Ajilon Consulting/Adecco)
IT Help Desk Analyst, Access Connections
Technical support for up to 150 000 world wide users in Glaxo Smith Kline (GSK) pharmaceutical company.
• Customer 2nd line support and consulting, support clients with their issues and finding solutions in a timely manner
• Creating accounts, reset password and recover access for internal and external users for a data/learning system called External Alliance Portal
• Configuration of IP Cisco Soft Phone/Desk Phone, Cisco IP Phone Series 7940,7942, Reset client’s PIN and Password for IP Phones