Ditsapong Wongvanich

Technical Management

------------------------------------PROFESSTIONAL PROFILE---------------------------------

Highly creative in technical management with strong IT business background, 21 years experience of computer hardware, electronic technologies and technical management.Versatile and seasoned professional who adapts well to rapidly changing environments.Strong team leader/player that excels in mediation and balancing for Win-Win benefits, among multiple divisions of large organizations and maintains productive relationships with staffs and management.Well written, verbal on interpersonal communication and skillful for technical negotiation. Positive, optimistic, self-starter who flexibly excels under pressure and meets requirement with high responsibility.Deeply in technical knowledge management, conflict management, corrective and preventive solution, e-support application, data recovery and mind map design.

------------------------------------AREAS OF EXPERTISE-------------------------------------

IT strategic and planning.RMA process management.Technical solution.Win-Win strategy.Situation management.PC- assembly line process.IT support and troubleshooting.Electronics repairing and technology.Spare parts sourcing.Problem solving. (Mind Map, Knowledge Management and E-Solution)

----------------------------------PROFESSIONAL EXPERIENCE------------------------------

Technical Service Manager, Dcomputer Co. Ltd., 2001- Present

Return Material Authorization process controller.Manage technical division under Service department with 82 technicians and engineers.Decision maker for repair or replace solution.Service strategic and development plan creative.Write technical solution for technical and engineer.Implement ASUS Motherboard Repair Center. Negotiate with suppliers to get more benefits as Buffer, F/R, TAT, DOA, Tools and know-howImplemented project "How to earn money from Service Business".MSI repair project (N/B, M/B, VGA)Hard drive data recovery project.Implemented technical knowledge management.Developed RMA process to reduce TAT.Implement technical knowledge based.Co-ordinate with ASUS, Lite-On, SMC, KingMax, Corsair, Brother, LG, Seagate, Samsung and OEM. 13 times for technical training in Taipei, Shanghai, Shenzhen and Singapore.

System Supervisor, Black & Veatch, Kansas City, USA. 1995 – 2000

Responded WAN and LAN communication between Bangkok and HQ in Kansas, USA.Sup