D'Janai Smith
Customer Success Manager and Graphic Designer in New York
Hi there! My name is D'Janai (Dee-juh-nay) and I'm passionate about creating amazing customer experiences and fascinated with everything CX and UX. I'm a customer success manager by trade and a graphic designer at heart. I find typography titillating and I'm keen on kerning. You may have noticed that I'm also a lover of alliteration.
For the past five years, I have worked in tech (B2B SaaS) as a customer success manager and consultative sales rep. As the Customer Success Manager at Squarepeg, I managed the client lifecycle and enhanced customer satisfaction by providing ongoing, proactive support as a platform expert and customer advocate. I facilitated client success by leading online training sessions, evangelizing platform features and driving platform adoption.
In my current role as an Essentials Account Executive at Salesforce, I get to connect with small businesses and drive product adoption and increase conversion rates by being a trusted advisor and product expert on the Essentials START Team.
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Quick Facts About Me:
Hometown: Staten Island, NY
Myers Briggs Personality Type: INFJ
Top Strengths: Analytical, Input, Individualization, Maximizer, Restorative
Hobbies: Graphic Design, Rollerskating, Reading, Cooking, True Crime podcasts
Favorite Authors: Malcolm Gladwell, Chimamanda Ngozi Adichie, David Sedaris
Unpopular opinion: Pancakes are better than waffles
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If you're looking for the next enthusiastic, dependable, (slightly quirky) leader on your team, you've found her. Shoot me a message to connect!
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