Matt Champagne

MY MISSION: (1) rid the world of poorly-constructed surveys that waste money, frustrate customers, & provide misleading results, and (2) educate survey makers and survey takers on how to gather and act on timely & accurate feedback

Since 1998, I have successfully advised more than 400 companies, learning organizations, service providers, non-profits, colleges, and trade shows on how to increase response rates, interpret customer feedback, gather real-time metrics, and rapidly improve teaching, learning, and customer service through the use of proper survey and evaluation techniques. My work is guided by 20+ years of research and application across every industry:

• Director of 1st University laboratory to evaluate web-based learning
• Senior Research Fellow - Army Research Institute
• Senior Evaluator - National Science Foundation & U.S. Department of Education
• Author, Consultant & Speaker on topics of surveys, customer feedback, evaluation & training
• Evaluator and co-PI of $9MM in funded projects of national impact
• Pioneering Entrepreneur – created 1st automated course evaluation system in Higher Education
• Created & critiqued 5000+ surveys and evaluation forms
• University Evaluation Committee Chair