Douglas Hanna

GM, Developer Platform at Zendesk in San Francisco, California

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Douglas Hanna is an entrepreneurial strategy and operations executive with a passion for customer service. He is currently the GM, Developer Platform at Zendesk, a global software company with a beautifully simple web-based customer service desk. Prior to Zendesk, he was the founder and CEO of, a customer service software company based in Austin. Before that, Douglas was the CEO of A Small Orange, the homegrown hosting company. A Small Orange, which Douglas joined in 2010, was acquired by Endurance International Group (NASDAQ: EIGI) in 2012 and Douglas continued running the company as the SVP and Brand CEO, A Small Orange at Endurance for nearly two years following the acquisition. Earlier in his career, Douglas ran customer service strategy and operations at HostGator, one of the world’s largest web hosting companies and founded Service Untitled, a leading blog on customer service and the customer service experience. Douglas earned a bachelor’s degree in sociology from Duke University.