Dunia

Hi, I’m Dunia. 👋🏽

I’m a customer experience expert living in beautiful Colorado; I'm passionate about helping people thrive and live their best life. I am a fan of DIY, yoga, and photography. I’m also interested in anything related to holistic health and coffee.

You should hire me because...

I possess demonstrable experience. I’ve “been there, done that” when it comes to providing customers with a quality support experience and working as a virtual assistant for over 5 years remotely.

I'm metrics driven. I have proficiency in handling a high volume of customer inquiries and have experience in a variety of customer facing roles.

Juggling is a joy! I can manage multiple projects simultaneously, investigate and understand project priorities and balance the multitude of requests into a cohesive roadmap.

I’m so good at collaboration that it might be my middle name. With my past experience managing many projects, I’m aware it requires a great deal of collaboration both internally and externally.

I possess a continuous improvement mindset. Maintaining the status quo is a “no go” for me. I am consistently striving to improve and learn.

I embody servant leadership and have a positive attitude that will motivate the team and other colleagues.

I’m a compelling writer who crafts grammatically impeccable emails and I’m just as articulate on the phone.

I’m passionate about support. I’m in it for the long haul, and I’m not looking for the “next best thing”. This isn’t my first rodeo, nor is it a stepping stone. I have a serious knack of helping others and truly believe that there is “no such thing as a stupid question”.

I’m patient and hardy, with an excellent sense of humor. I’m an exceptional listener and educator, and I’m perpetually curious with a strong desire to learn.

I’m a hustler with a good old fashion work ethic. I take initiative and ownership to see things through to completion. If it needs doing, I’ll do it.

I can work independently, with limited supervision, while understanding the necessity for communicating and coordinating work efforts with other team members.

I possess rare people skills that allow me to get out in front of problems, and proactively help customers with potential troubles. I’m a natural people-person and I’m the type of person that goes out of their way to make things right.

I’m obsessively organized, detail-oriented, and sincerely empathetic.

I take an analytical approach to navigating, investigating, and understanding how products work.