consultant, customer success director, and Public Speaker in Vancouver, British Columbia, Canada
"The Internet Guy" That's what they call him!
An Entrepreneur & customer success champion @HumanTalents Canada.
He is a Certified Internet technology & business consultant, with expertise in SaaS implementation, project management, and customer success! Amr has a passion for the Internet and how it makes business more efficient & life much easier!
He is currently focused on helping small businesses succeed online, without breaking the bank!
Amr has managed many teams & online projects that are now serving more than 1,000,000 users worldwide, INCLUDING: e-commerce, e-services, eLearning, CRM, HR & performance, Customer Experience (CX), Engagement, Website development, Social Media & Digital Marketing.
Over the past 25 years, he has developed a drive for service excellence and realized the importance of aligning people, process and technology to achieve it.
Amr has been working in the "online" space since the "dial-up" era of the early 90s, and has made the Internet his Business ever since.
He is a sought-after Technology Keynote speaker & trainer/coach who has worked with various industries and in many countries: UK, Egypt, Bahrain, Saudi Arabia and Dubai - UAE, before settling in Canada.
Amr is an early achiever of:
1. The CIW (Certified Internet Webmaster) certification "the second person in the MEA region" to become an accredited CIW certified trainer (2001)
2. e-Commerce certified consultant status (2003) From the Institute of e-commerce consultants - ICECC, USA. "Second in the MEA region"
3. e-Business / e-Commerce Certified Professional
4. Cyber Marketing / Digital Marketing Professional from the e-Commerce Council – USA.
Inception, Conceptualization, Implementation & Management of LMRA's online helpdesk (e-support) as the first public sector's fully functional online help-desk in the MEA region, assisting & serving more than 500,000 customers.