Elaine B. Coleman, Ph.D.

CA Tech. - Harvard iLab, Consultant, and CX in Boston, Massachusetts

Elaine B. Coleman, Ph.D.

CA Tech. - Harvard iLab, Consultant, and CX in Boston, Massachusetts

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Passionate thinker, speaker, strategist and innovator. Lover of technology, learning, cognitive science, design, and where they intersect. Highly accomplished and analytical consumer marketer and customer experience research leader, determined and motivated, seeking to advance career with a technology company or global marketing agency. An executive who holds a Ph.D. in Cognitive Science, with a proven track record of delivering measurable results through innovation, product development, and customer experience for both startups and global technology software (SAAS) companies. Recognized for strategic thinking and passion for what’s possible, along with the ability to inspire and lead world-class marketing, customer experience, and research teams that deliver. With a relentless customer focus, spent 15 years in the Silicon Valley, co-Founded her own Market Research & Strategy Firm (ResolveMR), and had an exit within 24 months. Focused on emergent technology, media, retail, telecomm, education & sports. Maintains strong industry knowledge with effective communications across all organizational levels. Most recently in Boston at CA Technologies leading customer experience (CX) Culture Change initiatives. Currently consulting, sitting on several advisory boards, providing strategic advice to world-class technology, data science, and education companies, and mentoring students at Harvard’s Innovation Lab (i-Lab).

Happy wife and parent. Addicted to smiles....

  • Work
    • Co-Founded Resolve MR and sold to Bovitz Inc
  • Education
    • Post Doc: UC Berkeley
    • Ph.D: Toronto
    • MA: McGill
    • BA: McGill