Elevate Inc

With an extensive network of locally owned businesses representing its account teams, Elevate, Inc., is changing the way digital services are offered to American subscribers. Many current providers of digital phone, broadband, and entertainment services outsource their customer service and account teams, which often results in disconnected interactions and many failures to resolve the needs and concerns of subscribers.

By training and preparing assertive, friendly local business owners to represent its services, Elevate, Inc., has made customer assistance a priority through personal one-on-one interactions. Elevate, Inc.'s representative associates, called Certifiable Geniuses, are a new way of closely linking providers to their subscribers’ individual needs and expectations. Certifiable Geniuses specialize in digital services delivered over broadband data networks, and they are readily available to handle questions and concerns. Elevate, Inc., is committed to the satisfaction of its customer base and has implemented its Certifiable Genius program as a means of developing long-term, mutually beneficial relationships with its subscribers.

Because Elevate, Inc.'s Certifiable Geniuses are compensated for maintaining relationships with subscribers, and not just their ability to sell to new ones, Elevate, Inc., offers a level of customer commitment that other major providers cannot match. Sixty-seven percent of customers today recognize bundled services as a way of forcing them into commitments with a provider, and voice, video and data packages have become regarded as a means of bullying subscribers into unwanted services. In addition, because each provider offers the same services, these bundles fail to serve their purpose as customized packages in the first place.

Unlike its competitors, Elevate, Inc., is able to offer specialized packages and deals to individual subscribers because it is not tied to a single delivery infrastructure. Elevate, Inc.'s Stacks are customized product configurations with services that function regardless of network technology.