Operations Specialist | San He Logistics and Transport (Z) Ltd – Ndola, Zambia (June 2022 – Present)

He is a proven Operations Specialist responsible for coordinating and overseeing logistics and transport operations to ensure the efficient movement of cargo throughout Zambia and Southern Africa.

He coordinates all aspects of end-to-end transport operations, from planning and dispatch through border facilitation to final delivery, while ensuring compliance with applicable regional trade regulations and company standards.

His responsibilities include route planning, fleet coordination, management of cross-border documentation, real-time shipment tracking, and minimizing delays in order to maximize operational efficiency.

He works closely with clearing agents, border authorities, drivers, warehouse teams, and customers to resolve operational challenges and ensure reliable service delivery.

His key responsibilities and achievements include:

Coordinating cross-border shipments to and from ports including Durban, Dar es Salaam, and Beira

Overseeing transport documentation, including customs paperwork and ensuring compliance with all regulatory requirements

Monitoring fleet performance, including fuel usage and turnaround times

Resolving operational disruptions at border crossings and transit points

Enhancing communication between customers and operations teams to improve service delivery

Developing process improvements aimed at reducing delays and increasing cost efficiency

He uses strong analytical abilities, problem-solving skills, and attention to detail to contribute to operational excellence and continuous improvement at San He Logistics & Transport (Z) Ltd.