Elisa Trippetti
UX writer in Italy (Remote)
Ciao 👋🏼
I’m Elisa, an Italian product writer and translator by training who believes good design is service. This is where I document my work in UX.
In the last several years, I’ve worked in localization, content writing, customer service and even sales, before realizing I’ve actually been doing UX all along.
Work
I’m currently a UX writer and localization specialist for an agent orchestration platform that serves enterprise customers in regulated sectors.
Before that, I collaborated with startups from Belgium and the US, a multinational from Italy and a Fortune 500 company in the Netherlands. Industries ranged from food safety and social commerce to customer experience.
Approach
In the past 3+ years, my team has been treating content as a system.
It all starts with creating language standards that both humans and machines can use. Then, those standards turn into component-specific rules, reusable UI patterns and variables embedded in the design system.
And as for conversational AI, that same structure translates to LLM instructions, constraints and skills that help scale output consistently.