Coaching and communications Guru

YoungStorm Projects Corporatist
Co-Founder and C.E.O, Since 2008 - present

MBD Credit solutions (Home Shoring Project Team Leader ) 2014

Discovery Health
Simulator, 2013 -

Trace and test internal knowledge gaps in the customer service division by telephonic-ally disguising myself as an external stakeholder to obtain the loop gaps. To asses mark and submit reports on daily basis.

Standardbank

Self Service Banking Channels, 2014-2014

Register for self-service banking channels (internet, cell phone, mobile application and telephone banking channels) Troubleshoot the self service banking channels Go through their financial records, Educate customers on how to use our products, Create sales leads by up selling and down selling the company services, Create a greater memorable experience for every single client Process escalations

Discovery Insure
DQ Track, 2013 - 2013

Trace vehicles. Make bookings for technicians to install and DE-install the tracking units. Retrieve online telemetry data to analyse the tracking unit's functionality and errors. Trouble shoot and test tracking units

MultiChoice

Customer service Agent, 2011 - 2011
AGT Segment- supporting Customer Queries DSTVi Panellist Accounts, New Subscriptions, Trouble shooting decoders, Billing and customer query escalations

MultiChoice

Performance Coach, 2011 - 2011

Performance Management, assisting call center agents on the floor in a form of driving product knowledge, and business requirements adapt and improve their performance in ways that suit their natural rhythm and pace.

MultiChoice
IPTV Segment(Box Office and DStv On Team Leader, 2012 - 2013
Supporting Box Office and DStv on Demand Standing in Supervisor Duties and outgoing calls to communicate and resolve client queries.