Erica Arensman

“To accomplish great things, we must not only act, but also dream; not only plan, but also believe.” — Anatole France

Thus far, i have worked at Pathmark as a Floral Department Manager for six years, in which i oversaw the ordering of supplies, replenished products, performed inventory, and maintained department flow of customer request.

i have also worked at Kmart as a Front Check-Out Supervisor for four years, where I delegated assignments to 6-8 Customer Service representatives, and 20+ cashiers. My daily responsibilities included the following:

• Developed weekly schedules for direct reports
• Authorized payments by cheque and the return of merchandise
• Ensured the quality of customer service
• Supervised personnel: training, motivation, appraisal, etc.
• Handled any inquiries and complaints and monitor customer service
• Managed money handling

I have also successfully completed an Externship for Medical Assisting at St Joseph's Ambulatory Center in the department of Pediatric Sub-specialities.

I am a team leader, as well as a team player who understand the need to roll-up my sleeves and assist team with ongoing tasks; ensuring execution of projects are done with excellence.

My knowledge and skills describe the ability to learn and grown in an fast paced environment, whereas, I'm a professional who pays attention to detail, a positive people person, as well as, an analytical problem solver.