Saad Farooq
Customer Support as a Service Consultant in Tech Space
Hey There, I'm a Customer Experience and Service Design professional with a knack for creating and executing strategies to improve customer experience and build highly efficient Support teams. I've built Customer Service teams and processes from scratch at two startups.
My last job was at a billion-dollar SaaS company , as the first employee in the Support department. Over the last 5 years, we scaled that team to a 250-seat support department with various functions ranging from multi-tier support, Support Operations, Training and development, QA, Process improvement and Workforce Management. We also built a support up-sell program that generated $2M dollars in ARR, in a little over a year. Currently working as a Director of Support at a Cloud Infrastructure Unicorn.
Scaling fast is hard. Time works against you and that’s where I come in. To accelerate what you’re doing, without all the pain that comes with it. Building remote teams and spinning up Support, Service and Sales shops in remote locations is a huge value add I tend to have a lot of experience in and I can offer when consulting.
Reach out today and let me know what you struggle with. I'd love to provide any insight based on my experience and also learn from you all in any way I can.