Ethan Davis

Ethan Davis is a Global Chief Human Resources Officer (CHRO) with over 20 years of experience fueling company success by leveraging human capital. He leads human resources through a global lens, supporting business growth and financial results by reshaping the future of HR through the transformation of its function, impact, and culture, aligned with the business strategy. He serves as a guiding force for HR design, scalability, strategic global alignment, and organizational change.

Mr. Davis is the CHRO at MCI, a global provider of business processing outsourcing and customer experience services. He joined MCI in 2003 as the second employee and spent his first 11 years rotating through marketing, IT, analytics, operations, and customer experience, building expertise across business functions that he would later drive HR strategies for. His progressive HR career began in 2013, and he has since advanced through roles of increasing responsibility.

Focused on maximizing revenue and profit growth by aligning business and HR strategies, he has contributed to enterprise revenue growth of up to 114% per year while shrinking long-term labor-to-revenue ratios. He also enabled a double-digit increase in sustainable gross margin through management development strategies and the realignment of HR practices with the business strategy. New practices have included a gross margin model, a new compensation structure, capitalizing on new remote work-at-home markets, blended wage flexibility across markets and brands, and centralized support functions.

During the company’s rapid growth over the years, Mr. Davis spearheaded the transformation of HR for scale, underpinning a hyper-rapid expansion of the employee base from 30 to more than 10,000 people in four countries. Strategic initiatives have ranged from establishing a global shared services department, redesigning pay models, and building an enterprise employee recognition platform to enabling HR analytics and intelligence companywide to drive enhanced HR decisions.

Mr. Davis has also been critical to enhancing business outcomes by guiding major transitions as the company evolved, playing a leading role in four acquisitions, leveraging to create business value, and serving as a key figure in acquisition due diligence, decision-making, and integration.

In the operational realm, he minimized business risk by leading the strategy to transition the global workforce to remote work during the COVID pandemic. In addition, he has tackled the challenges of changing labor market dynamics and leveraged them to broaden the skills base, serving as a proactive change catalyst.

In tandem, through his visionary leadership, he has consistently driven greater diversity, inclusiveness, employee satisfaction, engagement, and retention across countries and cultures worldwide.