Fahad Basri

I'm 28

Experience

Telecoms Contact Center Team Leader - SABB

January 2012 – Present Head Office - Riyadh

Voice Operation Team Leader - SABB

April 2010 – February 2012 (1 year 11 months) Riyadh - Head Office

- Proper communication within the team and escalate the related issues to the Management for timely resolution
- Constant monitoring Team performance, evaluation and feedback to the Management
- Strictly follow the SLA while making external communication
- Generate daily/ weekly/monthly/quarterly/annual reports for the purpose of internal and external use
- Identify Training Needs for an Associate to acquire/enhance the required skill sets for the team

Associate Telecom Analyst - SABB

April 2008 – 2010 (2 years) Riyadh - Head Office

- Planning the changes and improvements that are required in the systems of the telecommunication department
- Detecting, understanding and fixing the Voice related problems
- Occasionally monitoring the voice availability can be ensured
- Daily administration of voice and contact center systems

Trainee - Banque Saudi Fransi

March 2007 – June 2007 (4 months) Riyadh - Head Office

Learning various IT knowledge i.e Communication , Network , Operations , Automation and UNIX

Trainee - Jeraisy computers and communications services

February 2003 – April 2003 (3 months) Riyadh - Head Office

Seals purchasing & quotations printer

Summer Trainee - Saudi Business Machines

June 2002 – August 2002 (3 months) Riyadh - Head Office

June 2000 – August 2000 (3 months)

Responsibilities as data entry & other administrative work

Languages

English / Arabic

Education

Institute of Public Administration - Computer Networks & Operating Systems