Filipe Fernandes

IT professional: ITIL v3 certified professional with 10 years of experience in a number of IT focused roles.
As an IT professional I am a practical, multi-skilled customer orientated IT Service Manager possessing a proven track record and reputation for strong leadership skills and highly committed to provide lean operations and excellent customer service.
Excellent team spirit and interpersonal skills developed in activities along with various levels of management, global technical support teams and interacting with people with different skill sets but sharing a common SLAs and objectives.
Project management experience on IT infrastructure migration projects directly impacting IT service delivery.
Experienced IT trainer with more than 3500h of classroom training delivered.