Filipe Viana

Management and Support of computers network under Windows 2003, 2000 environment; • Projects, analysis, diagnostics and solutions of corporation computer networks environment; • Management of Quality and monitoring of Help Desk operation and client satisfaction of Service levels; • Projects procedures and standards development to define rules and practices for corporate IT business; • Strong Knowledge of new technologies and good practice application for corporation environment. • Responsible for Supporting and maintaining Modec Serviços de Petróleo do Brasil IT Systems including desktop provision, network infrastructure, telecommunications and associated software and business applications, I order that all onshore and offshore can maximize their use of IT. • Take ownership of all IT related issues on behalf of Modec Serviços de Petróleo do Brasil by supporting all Brazil network issues and Houston requirements as well. • Provide technical support/training for all technology equipments and escalate issues as appropriate to all offshore and onshore staff.